Kiroro Grand Japan

A huge belated thank you to the team at Club Med Kiroro Grand, Hokkaido for our recent family holiday to Japan. We had the greatest time during our stay in late Apr 2025 in the last weeks of the ski season. From the moment we arrived we were completely spoiled with the friendship and attention of the Club Med team. We were warmly greeted by the staff assisted efficiently through our family ski fitting by the experts in the ski team. On entering our beautiful rooms overlooking the snow filled mountains we were greeted with a very creative ‘Happy 50th Birthday’ message arranged across our massive king bed – a very thoughtful surprise. A highlight of our holiday was the sumptuous variety of cuisine in the multiple restaurants. We loved the buffet style dishes freshly prepared and cooked to order by chef’s at the diversity of stations in Yoichi main restaurant. We were also lucky enough to be invited into The Kaen Japanese BBQ restaurant to sizzle baskets of local beef and fresh produce. The activity schedule was perfect to keep our teenagers engaged and open to new experiences with the energy of the Club Med team. We skied happily all week with high quality equipment on the uber-fun red runs (it was still snowing in May). An afternoon relaxation respite in the onsen was the perfect recovery to recharge and reset for the energy of the evening shows (evening cocktails and karaoke was a highlight!). During our five night stay at Club Med Kiroro Grand we were treated as part of the family and we’re truly grateful to Merlin and Jay for orchestrating our memorable stay – ably supported by their wonderful staff including Demi, Emile, Rueben, Finn, Dylan, James and Perla (to name but a few). If you’re looking for an attentive, energetic, and entertainment filled experience with activities and options for the whole family to relax and enjoy on holiday – we couldn’t recommend a better place to stay. Love, K family

Fabulous resort and amazing location and skiing. Great resort staff
Food absolutely amazing and even snacks
Facilities ok when they were open such as pool
Misled on the teen club as there were zero activities and a snub on assisting my 13yo completely and a don’t care attitude

Everything was above and beyond any expectation I had. I have no words with how impressed we all were. James Lee especially stood out as an outstanding GO and made us feel welcome and included in the Club Med family.

The skiing was great. The slopes were empty, but everything was running great. The rental equipment was in amazing condition. The lockers were clean, large, and easy to use.

The buffet was great. Best part was all the breads made in house.

All the evening events were fun and a fantastic opportunity to get to know the GOs.

Overall, it was an amazing experience that I would love to repeat.

I also have to mention other GOs that made our time at Kiroro Grand special; Intho (our first dinner with GO), Sergio, Angel (best fish tacos ever), Perla, Tong, James (Bar), Oceane, Risa, and Berlin. All GOs exemplified the true Platinum rule of Hospitality of knowing what the guest wants or needs before the guest knows that it's what they're looking for. This resort was definitely a 5-star experience.

Hello Team clubmed #kiroro!
Berfin:
Berfin was extremely welcoming and efficient in settling us into clubmed. She brought us through everything, including introducing us to the environment in kiroro, as well as getting us our snowboard gear etc. Her communication was great and she also very kindly assisted us with our requests and questions during the stay.

Sam, Wisnu, Finn, Eddy, Kyle, Anom, Roy:
Biggest thanks to F&B and Bar team and the above GOs for making us feel right at home at clubmed. Food was amazing with lots of choices! Whenever i see Sam, I see food! Including party time at the dance floor, where there is a small but thoughtful selection.
Thanks for all the fun chats and company!

King:
Very capable and skillful instructor who taught us patiently and well. King also took the initiative to take photos for us and allowed us to enjoy our first snowboarding experience. Instructions were clear and we really learnt a lot! We cannot wait to snowboard with King again!!!

Wonderful Luxury Premium experience at Kiroro Grand ClubMed. I cant ask anything because everything was so excellent. I stay 6D 5N with my mom. Its my first skiing experience and doesn’t want to stop it because everything is inclusive with perfect hospitality. I feel very healthy and happy with full activities from morning until late ,breakfast,ski lesson,lunch,yoga,onsen,games,snow walk?power walk ,full entertainment,appetitive,dinner and party everyday. Direct ski slope from resort with short distance from locker made me feel very comfortable

All GO team are superteam, it made me and my mom feel likes home and hard to say goodbye. Everyone at Go team served with love and care. All of them made me safe to let my mom alone enjoy the activities when i did skiing all the day.

All food and drinks unlimited ,all good with many options everyday with super luxury one like lobster ,giant crab and good drinks at bar. Amazingly everynight we dance with all family and blended with Go team. The vibes of family values and international friendship are very strong here. Its superb experience and we will back again for sure

Thank you so much Mrs.Merlyn,Ms.Amalia and all Go team to give us wonderful experiences and unforgettable moments.
Thanks to anom,dina,gita,dylan,kenzei,jay,ayang,lauren,ajie,rain,kyle,rosi and team coach jamie,dijan,brasta,stevo and everyone who made us feel like home and being family.

Cant wait to see u next winter season