Kiroro Grand Japan

Spent close to a week there for the ski but the most memorable experiences were created by the staffs there. Almost all the staffs were extremely smiley, friendly and would try their best to make sure you are having fun! Got to give a big shout out to Dolphin at the bar area! He would make sure that we have enough drinks or food and had lots of funny conversation with us!

On top of that, if you are there to ski, the snow was extremely soft. If you are not skiing, the view of constant snow whether from your room or from anywhere at the hotel was so beautiful. Every corner of the hotel and our rooms were clean too.

Food was amazing every day and at every time as well. The daily performance was extremely entertaining especially the japanese guy that spent 8 years learning aerial silk and aerial hoop was breathtaking sadly i didnt catch his name.

Overall it was an remarkable stay and experience i can't wait to go back next winter!

Jono was the best go he made our trip he was always there and if you go to kiroro look for him as well as these go’s mentioned, geordie, merlin, sarah, will, sigurd and, Ai the sports manager gave me an amazing time and made sure i
I always had something to do and gave me a place to feel at home !

Eight days at Club Med Kiroro Grand felt like stepping into a world where joy was choreographed, care was intentional, and every encounter became a keepsake.

From the moment we arrived, the G.O. team welcomed us with warmth and sincerity. Joa was a revelation—approachable, grounded, and someone I could have deep, meaningful conversations with. I was genuinely glad her Bali training was postponed—Kiroro needed her, and so did I.

Intho, who received us on arrival, quietly anchored our stay. He helped with bookings and offered calm, comfort, and reliability throughout the week.

Omen at the Teens Club was a gift to my boys. His gentle and engaging nature helped shift their perception from hesitation to excitement. They found belonging, and I found joy in watching them thrive.

Reuniting with Arda, whom I first met at CM Cherating, was a highlight. Like a little brother, seeing him happy and thriving in Japan brought me quiet happiness.

Jay from Welcome & Reception was a delightful surprise. We got to share meals together more than once—bonding over our mutual love for seafood and, to our surprise, discovering we share the same blood type. His charm, wit, and thoughtful conversation made each interaction feel light and memorable. Meeting him—and the rest of the incredible G.O. team—was a highlight.

Sergey was incredibly patient and encouraging during the power walk and Nordic walk sessions. His calm guidance made the experience enjoyable and grounding. Since that walk, I found myself doing a quiet leisure walk alone after every lunch—just me, the mountain air, and the silence. It became a cherished ritual, a time to reflect and simply be.

The F&B team was exceptional. Sam, the F&B manager, took feedback seriously—after I casually mentioned my love for seafood, she had Chef Dince John and his team prepare countless of special meal just for me. It was thoughtful and delicious. Eddy, Wisnu, Fin, and bartenders Dina, Bew, and James brought cheer and care to every meal. Even the omelette chef remembered my daily plain order—a small gesture that meant a lot.

Joining Zumba and dance classes with Nico and Cheryl was pure joy. Their energy and artistry made movement feel like celebration. The nightly performances were extraordinary—elegant, vibrant, and full of heart.

Kirby, the club’s DJ, kept the rhythm alive with her vibrant energy and seamless transitions. And Azura brought lightness and fun to the night scene—her presence made the parties feel spontaneous and inclusive, like joy was the dress code.

In just one week, we celebrated weddings, Halloween, and Christmas—each festivity infused with Club Med’s signature flair. Surreal, spontaneous, and perfectly orchestrated.

Other G.Os like Cay, Berfin, Josh, Jen, Ibra and the amazing family Hinako added layers of warmth and connection. Vicky at the boutique, Sobah and Ameen from housekeeping, and every G.O. we met made us feel seen, cared for, and celebrated.

A special applause goes to CDV Merlin, whose energy and leadership set the tone for the entire resort. Whether you’re a first-time GM or a returning guest, Merlin and her team welcome you with open arms and radiant smiles. Her presence is magnetic—she leads with heart, precision, and contagious joy.

This wasn’t just a holiday. It was a memory to keep. A constellation of care, connection, and celebration that I’ll carry with me—strategically, emotionally, and joyfully—for years to come.

Give Big thanks to Sports GO Team, especially for Tanjung, Bruno, Billy, Alan and Fred. They are nice and professional. Strongly recommend!!