Kiroro Grand Japan

One of the very best experiences we had at Kiroro grand. We enjoyed a lot. From the place, staff, services, FB quality, room comfort, mini club and all. We enjoyed every day show as well as the fire work. Special thanks to Aon, Ink, Bonus for great assistance. And to many more names unwritten here. U guys rock! Great management and great team!!! We will be back again soon!

We were stayed in club med several times, this visit was fantastic. The F&B manager Sam and Tong did an amazing job, they provided excellent and efficient service for us, they were recognized and big welcome back for our group, so helpful for such a big group like us.
The yoga teacher was amazing too, professional and super friendly.
We definitely come back and booked rooms already, we hope that we can have this kind of service every time when we come back to stay. Thank you so much for your team!

This is where I want to go for skiing next time. This is how I want to ski, dine, be entertained and relax when I go on a ski holiday. I can't wait to try other club meds.

Lou is a great yoga instructor!! I’ve done everyday yoga with her in different style while I was at Club Met Kiroro. She is the best!!

Firstly, we absolutely love Kiroro Grand and cant wait to go back.

Mainly it’s due to the whole skiing at Kiroro, the group ski classes and especially for kids. It is however due to luck on the instructor you get. I was unlikely on Day 1, with a Jap coach with limited English. I was lucky on Day 2 to get Ebbe from Denmark who taught skills! Then on Day 3 morning, so many ppl with 14 pax and hardly any coaching so me and another team mate from the day before, ditched class and went to practice ourselves on Asari Panaroma which was beautiful. Then, afternoon we lucked out to join the senior Club 2 under Gerry who really pushed ur skills to the next level. He was superb, teaching and challenging you.

I must say the bar team was my highlight, they entertained my requests for their specialty drink, and always with a smile! Shoutout to Dolphin, Ferry, Louis and Sheriff!

Another shoutout to Perla who despite management pressures to upsell, made my girl’s 10th birthday special with the table setup! Also to Sam, the F&B manager!

Also to housekeeping who helped retrieve my daughter’s watch that fell in between the sofa bed and ledge.

The only disappointing thing was the upselling which totally cheapens the club med experience. The point of all-inclusive is not to be harassed during vacation. Moreover, your upselling model also is questionable. The dinner at Ogan, the selection of complimentary meat was so sad that it totally would not entice to purchase any premium meat.