Pragelato Italy

This resort is so so pretty. The staff are all lovely, and the food and drinks are fantastic. The ski area is amazing!!!
The rooms are tired and need updating. We had a lot of issues with the room. However.. everything else was perfect. The staff were all very nice, super friendly and approachable. After a rocky start we actually had a great stay and would definitely return.

Gian our ‘Maestro’ or ski teacher was incredible. He made our trip so enjoyable, he shared his knowledge and was amazingly patient. Big, big shout out to Gian!

My friend and I had a wonderful experience at the resort.
A special thank you to Hugo for being consistently present and overseeing activities throughout the day, to DJ Jeremy for the great music all week, and to Marco, my ski instructor, who was exceptionally thoughtful and patient with our group. Their efforts truly made my vacation memorable.
There are, however, a few areas that would benefit from improvement, particularly the check-out process and airport shuttle arrangements. The luggage pickup on the morning of departure was disorganized, and the instructions provided were unclear. We were told to leave our luggage outside the room for collection, but this did not occur. Instead, we had to bring everything downstairs ourselves and make several calls before staff assisted, ultimately handing the luggage over in person.
We were then instructed to wait in the main chalet while staff loaded the luggage onto the bus. This also did not happen, and we ended up carrying our own luggage, with some items nearly being left behind. There was also confusion regarding bus assignments, as no one seemed to know which guests were assigned to which bus.
At the airport, we were dropped off at the arrivals level, where luggage carts were not available. We had to wait approximately 45 minutes for an elevator to reach departures, which added unnecessary stress to the process.
Additionally, the flights booked through Club Med were misrepresented as direct flights. In reality, both our arrival to Milan and our return to Toronto involved connections. On both journeys, we had a very tight connection in Montreal, requiring us to literally run across the terminal to avoid missing the flight. This was particularly frustrating, as we had specifically chosen and paid for direct flights to avoid this exact situation, based on a similar experience during a previous Club Med ski trip last year. Overall, while the resort experience itself was excellent, improvements to departure logistics and travel arrangements would significantly enhance the overall guest experience.

We had the most amazing stay at Club Med Pragelato! From the moment we arrived, every staff member we encountered was incredibly welcoming, gracious, and attentive. The level of hospitality truly made our trip special.

A special thank you to the wonderful team at the bar—Enzo, Manon, Julie, Rachel, and Tristan—who were always so friendly and made every visit fun and memorable.

We were also lucky to have outstanding ski instructors. Jerard (Level 3) and Umberto (Level 2) made skiing the mountain such an incredible experience for us. They were patient, supportive, attentive, and truly passionate about teaching, which made us feel confident and excited to improve every day.

The entire experience exceeded our expectations. This is truly a special place, and we cannot wait to come back!